Frequently asked questions
Do you offer same-day flower delivery in London?
Yes — SN Flowers provides same-day flower delivery in London for orders placed before 2pm, and next-day UK delivery for orders outside the capital; whether customers search for “same-day flowers London,” “same-day flower delivery,” or “next-day UK flower delivery,” our checkout clearly shows available delivery dates so buyers can choose the fastest option.
How fresh are your flowers and do you guarantee them?
Our bouquets are hand-made daily using fresh seasonal stems from trusted suppliers, and we back every order with a freshness and quality promise so customers searching for “fresh seasonal bouquets,” “luxury flowers,” or “seven-day freshness guarantee” feel reassured; if anything arrives damaged or not as described, our customer care team will resolve it quickly.
What sizes and stem counts do you offer?
We offer a clear size range from Small to Premium so customers can find the right option — Small (approx. 5–9 stems), Medium (11–15 stems), Large (17–25 stems) and Premium (30+ stems), plus showstopping options such as 50, 100 or 200 roses for weddings and special events — including these exact phrases like “50 roses” and “rose bouquet” in product copy helps capture high-intent searches.
Will my bouquet look exactly like the photo and do you make substitutions?
We aim to match the style, colour palette and overall fullness shown in our product photography, but because we work with seasonal flowers substitutions are occasionally necessary; when a stem is unavailable we replace it with an equal or higher value bloom in the same colour family so searchers for “flower delivery near me,” “luxury bouquet substitute” or “seasonal flower bouquet” are correctly informed about quality and consistency.
Where do you deliver and how can I track my order?
We deliver across London and the UK with tracked courier options and delivery updates so customers searching for “flower delivery near me,” “London florist delivery,” or “tracked flower delivery UK” can be confident their order is traceable until it reaches the recipient; checkout and confirmation emails contain tracking links and delivery instructions.
Do you offer corporate orders, subscriptions and wedding flowers?
Yes — we provide corporate gifting, event and wedding flowers as well as floral subscription services, and using targeted phrases such as “corporate flower delivery UK,” “wedding flowers London,” “flower subscription UK” in the FAQ and category pages helps capture high-value, repeat customers and seasonal event searches.
How should I care for my bouquet to make it last longer?
To maximise vase life, trim stems at an angle, place flowers in a clean vase with fresh water and the supplied flower food, keep them away from direct sunlight and heat, and refresh the water every two days — phrasing care guidance with keywords like “how to care for cut flowers” and “make flowers last longer” helps answer customer queries and ranks for common informational searches.
Can I add a personalised message or make special requests?
Yes, you can add a free personalised gift message at checkout. For bespoke touches such as colour tweaks, extra stems, corporate gifts or event florals, please contact our team and we’ll be happy to create something unique.
Address:161 Holloway Rd, London N7 8LX, United Kingdom
Phone:+44 20 8106 0957
Can I change or cancel my order?
Because every bouquet is hand-made to order with fresh flowers, we are unable to accept cancellations once your arrangement has entered production or been dispatched. However, if you do need to make a change or cancel, please call us within 30 minutes of placing your order and we’ll do everything we can to help. After this time, we may not be able to amend or cancel your order, but our team will always try to find the best possible solution for you.